Kindly book viewings in advance with the manager to ensure a smooth experience.
We appreciate your understanding that unscheduled arrivals, checkouts, or viewings are not allowed.
Children:
To keep our furry residents calm, children are not allowed in the accommodation area.
Please refrain from bringing children when dropping off or picking up your cat.
Interacting with Cats:
We kindly ask that you only touch your own cat during your visit to respect the well-being of our other guests.
Vaccinations and Health:
Please ensure your cat’s vaccinations are up to date and provide records at drop-off.
Without proof of vaccination, we may need to deny admission for the safety of all our guests.
Unfortunately, Chestnut cannot accommodate cats with life-threatening conditions or open wounds.
Complete worm and flea treatment for your cat prior to reservation to ensure a healthy environment.
If fleas or worms are found post check-in, we will treat your cat and add the cost to your overall stay balance.
Belongings and Food:
Safely transport your cat in a secure carrier box; one box per cat.
We may need to wash personal items, so please avoid bringing valuable items to minimize the risk of damage.
If you choose to provide food, it will not affect the cost of stay; kindly ensure food is in date and in original packaging.
Deposits and Cancellations:
During busy seasons, we require deposits for reservations.
Your reservation will be confirmed once we receive the deposit.
We understand that plans can change, so we’re happy to refund deposits if cancellation occurs 5 days before the reservation, except during the Christmas period.
For the Christmas period, please provide 7 days notice (on or before December 18th) for deposit refund in case of cancellation.